- We pull together a team of employees who are involved in the process we’re trying to improve
- The team identifies (and illustrates with drawings or sticky notes) all the steps necessary to complete the process from start to finish, e.g., creating the job description, promoting the position, screening candidates, interviewing, etc.
- They note how long it takes to complete each step, including time spent waiting for the next step to begin
- The team creates benchmarks for how long each task should take, compared to the current timeline
- We look at steps that can be removed or even eliminated to meet the new timeline
- We implement the new processes
What’s a “Kaizen?” (And How Can it Make Your Physician Recruiting Process More Efficient?)December 27th, 2013 2 Min read Blog
I don’t think I’d ever heard the word kaizen until I started working at CompHealth. Now it’s a regular part of my vocabulary. Kaizen is Japanese for “improvement” or “change for the best.” In the business world, the term represents a process for improving efficiency and reducing waste. We’ve been using kaizen events for the past five years or so, most recently as a way to become more efficient in our internal hiring process. Through the kaizen, we were able to eliminate 23 steps and make our hiring process 42 percent faster. We figure this should save us around $20,000 in hiring costs each year! We have also used kaizens to improve processes for physician staffing, credentialing, and onboarding. Here’s a simplified version of how we do it.