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Facing the specter of burnout: Making clinician mental health a top priority

Physician in mask - how to address provider burnout

Although physicians are trained to face life-and-death situations, they’re not immune to the toll — both physical and emotional — that comes with them. Approximately 65% of emergency physicians will experience burnout during their careers, and 74% of medical residents have met the criteria for burnout. It has also been reported that one doctor commits suicide every day.

A wake-up call

The April 26, 2020, suicide of Dr. Lorna Breen, emergency medicine physician and co-author of a study on clinician burnout in emergency departments, served as a wake-up call to the medical community. Dr. Breen and her colleagues worked in difficult conditions while treating coronavirus patients, including insufficient PPE, a shortage of beds, and long hours.

Dr. Breen’s sister, Jennifer Feist, said that despite having no reported history of mental health issues, Dr. Breen had mentioned feeling exhausted and burnt out. However, according to her sister, she was unwilling to report these feelings and seek help for fear of stigma. Feist’s husband, Dr. Corey Feist, referred to this as an epidemic of physicians “suffering in silence.”

“Our expectation that the healthcare providers be superhuman with no needs, no fears, no family, and no need for rest has to change. These are humans before heroes,” Dr. Feist said.

Is burnout a medical condition?

According to Dr. Dike Drummond, founder of The Happy MD, who’s trained over 40,000 doctors on recognizing and preventing burnout, the condition is not a mental illness. “There are several facets that result in burnout: physicians feeling like they can’t continue as they have, cynicism and sarcasm, and a lack of efficacy (‘what’s the use?’).”

On the flip side, the result of treating deathly ill patients with COVID-19 can result not only in an increase in provider burnout, but also PTSD, says Dr. Rita Manfredi, emergency medicine physician and associate clinical professor for the Department of Emergency Medicine at George Washington University School of Medicine. She feels ongoing conversations between residents, attendings, and medical students are crucial, especially during this pandemic.

“We need to let residents and students know we are in this COVID fight together,” she says. “We want them to know that their attending is thinking about this as well. We’ve got to prepare them psychologically and socially and spiritually.”

Help without judgment

Striving to eliminate the stigma of mental illness — whether it’s cultural or self-imposed — is a critical consideration for administrative leadership who are taking steps to address provider wellness and prevent burnout.

“There’s a reluctance to seek treatment or help or counseling because of this fear of losing your medical license or being reported to a physician reporting agency,” says Dr. Arlene Chung, emergency medicine physician and residency program director at Maimonides Medical Center.  Dr. Chung’ passion for physicians’ well-being has extended to being co-founder of an organization known as Airway: True Stories from the Emergency Room. Its mission is to create community, decrease stigma, and foster resilience through the vulnerability and shared experiences of storytelling amongst physicians.

“I think, to the best of our ability, we should support the mental health of physicians as much as we can and as broad of a scope as we can,” Dr. Chung says. “Not just for physicians, but for anybody who is in the front lines.”

Dr. Chung says that there’s something called “the hidden curriculum in medicine,” meaning how the physician develops their professional identity. “It’s this notion that physicians are infallible, don’t show weakness, and are never wrong.” This, she says, plays a lot into why doctors are reluctant to ask for help or show weakness.

“The second tenet that comes into play is that patients come first and taking care of patients at the expense of your own health — whether that’s your physical health or your mental health,” she says. “Those two things combined really contribute to this reluctance to seek care, which is compounded in times of stress like COVID.”

Smiling physician

Hear and validate concerns

Melissa Love, vice president for professional staff services in the Office of Professional Well-Being at Ochsner Health in Louisiana, stresses that executive leadership should take a role in ensuring the mental health and well-being of its physicians and other healthcare professionals. Although she’s not a physician, she is the HR partner to their chief medical officer, and they meet twice a week to discuss their organization’s well-being efforts.

“We’ve created a well-being strategy, which we did with very specific workgroups,” she says. “We’re hearing that there’s a feeling of a lack of transparency which compounds feelings of exhaustion, cynicism, and not being treated fairly. They want to feel like they have a voice. It goes back to Maslow’s Hierarchy of Needs.”

Strengthen physician-leadership relationships

“How do we incorporate the right levels of leadership and make sure that number one, we’re creating opportunities for people to grow within the organization, but also make sure that you’ve got the right ratio so that you can have effective relationships with your physicians?” Love asks.

Dr. Manfredi reiterates the importance of connecting leadership to physicians. “How many places actually have their leaders evaluated by the people they’re leading so they can get direct feedback? It’s sort of like a 360-degree evaluation. I will tell you at my organization that’s unheard of,” she says. “And all the organizations I’ve been at through my career, moving up and down the East Coast, I’ve never seen it. How would I feel if I got a chance to anonymously give positive feedback to my leader? It would be so helpful. That is the next step; that’s why most of these organizations are at the novice or the beginner level. There are very few organizations out there that are at the expert level of understanding how well-being fits into the whole structure.”

Prioritize physician wellness

Dr. Manfredi said there are many things wellness committees can be doing to mitigate physician burnout — starting with simply having hospital administration join staff on the floor doing rounds so they can see for themselves how providers are doing. “I think the C-suite needs to look at the business case portion of this and see just how much provider burnout is costing us, and the impact on medical errors,” she says.

One example of a proactive approach to employee wellness is what Weill Cornell Presbyterian in New York City is doing. “They have mandatory breaks for their emergency physicians, they have a physician satisfaction committee where they are routinely surveyed, and then they choose to work on the barriers to well-being in the emergency department there,” Dr. Manfredi says.

“They’re also committed to regularly asking their physicians if they feel they’re treated with dignity and respect. Second, they’re asked, ‘Do I have what I need so I can make a contribution that gives meaning to my life?’ And the third question is, ‘Am I recognized and thanked for what I do?’

“We hope eventually everybody who works there will answer those questions affirmatively.”

With physicians and other frontline healthcare workers experiencing more severe burnout, PTSD, and other mental health concerns than ever before due to COVID-19, it is more important than ever for healthcare leaders to make provider wellness a top priority of their organization.

For more on clinician wellness and addressing burnout, see the CHG webinar: Addressing provider well-being during a pandemic

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Jennifer Hunter

Jen Hunter has more than 15 years of marketing experience, yet she still can’t persuade her siblings to stop talking about politics at family get-togethers. She currently focuses her energies on healthcare writing, which is unsurprising, considering the fact that she has her doctor on speed dial. Jen lives with her British husband and their two poppets in a quaint house in Salt Lake City, Utah.

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